Account deletion

This page explains how to request the deletion of your Dental Connect account (iOS, Android and web app), published by Levupp for the New Image dental laboratory.

Request deletion

• Email hello@levupp.com from your account's email address, with the subject “Delete my Dental Connect account”.
• Include the name of your practice so we can find your account.
• If you write from another address, we will ask you to confirm the request from the account's address before processing it.
• You can also ask the New Image laboratory, which forwards the request to us.

We acknowledge your request within 3 business days and delete the account within 30 days. You receive a confirmation email once deletion is complete.

Data deleted

• Your account: first and last name, email, phone number, password, preferences.
• Notification tokens of your devices and your login sessions.
• Login logs related to your account, no later than 12 months after they were created.

Data retained

Some data must be kept by law, even after the account is deleted:

• Invoices, delivery notes and credit notes of the practice: 10 years (accounting obligations).
• Prescriptions and manufacturing history of the prostheses: for the period required by the regulations on custom-made medical devices. These records belong to the practice; your name only remains as the prescription's author.

If you are the only user of your practice and want all of the practice's data deleted, say so in your request: we delete everything that is not subject to a retention obligation.

Delete data without deleting the account

You can ask for specific data to be deleted (a photo, a message, a phone number) at the same address, without closing your account.

More details in the privacy policy.